Terms and Conditions

Page Name: Terms and Conditions
Terms and Conditions – Rugmandu Handicraft

Welcome to our online store operated by Rugmandu Handicraft
PAN No: 113524561
Registration No: 3-35-382-157812/2077/78
Office: Kathmandu - 06

By using our website and placing an order, you agree to the following terms:

1. Order Processing & Delivery

• Orders are processed within 24–48 hours after confirmation.

• Delivery is made according to our Shipping & Delivery Policy, based on your location.

2. Order Cancellation

• You may cancel your order before it is dispatched by contacting our team.

• Once shipped, the order cannot be canceled.

3. Returns & Refunds

• If you're not satisfied, you can request a return or refund within 7 days of delivery, following our Return & Refund Policy.

4. Warranty & Guarantee

• Any applicable warranty or guarantee is mentioned on the product page and will be honored accordingly.

5. Customer Support
For inquiries, support, or returns:
📧 Email: [email protected]
📞 Phone: 014820738

For complaints or official matters:
👤 Complaint Officer: Tara Bikram Thapa
📞 Phone: 9851009420
📧 Email: [email protected]